Terms & Conditions

Quote Acceptance Process

Review the quote carefully and sign to confirm acceptance.
Verify the payment terms below and submit a Purchase Order (if applicable).
An invoice will be issued if required.

Note:

Once payment is made or the Purchase Order is received, we will proceed with processing your order.
Our dispatch team will provide an estimated delivery timeframe.
Prior to delivery, our installation team will contact you to schedule a suitable day for delivery and installation (if included in the quote).
Our installers will deliver and install the furniture as agreed, including removal of packaging (if included in the quote).

Payment Terms

Please send remittance advice with the invoice number to info@navaraofficefurniture.com.au.

Orders under $9,000: Full payment is required at the time of order. Payment methods include EFT or Credit Card (Stripe payments will incur additional fees).
Orders over $9,000: A 40% deposit is required at the time of order, with the balance due upon completion. Payment options include EFT or Credit Card (Stripe fees apply).

Purchase Orders

Government and Education sectors: Purchase orders are accepted for amounts up to $30,000 (conditions apply; contact us for details).

Order Changes and Cancellations

Once an order has been placed and production has commenced, customers may be liable for costs associated with manufacturing. If an order is canceled or modified after confirmation, any costs incurred will be the customer's responsibility.

Returns Policy

Many of our products are custom-made or pre-assembled, and as such, they are generally non-returnable for change of mind. However, in exceptional cases where returns may be accepted, Navara Office Furniture reserves the right to charge a restocking fee of up to 70%, along with any handling and freight costs incurred.

All refund and exchange requests are subject to the sole discretion of Navara Office Furniture.